Privacy policy

Your privacy is critically important to us. At Reliable Plumbing we have a few fundamental principles:

We don’t ask you for personal information unless we truly need it.

We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.

We don’t store personal information on our servers unless required for the on-going operation of one of our services.

Our Privacy Policy, which incorporates these goals, is set out below:

Privacy Policy

Reliable Plumbing Services Australia Pty Ltd (“Reliable”) operates a website, (“the Site”). It is Reliable’s policy to respect your privacy regarding any information it may collect while operating the Site.

Website Visitors

Like most website operators, Reliable collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Reliable’s purpose in collecting non-personally identifying information is to better understand how Reliable’s visitors use the Site.

From time to time, Reliable may release non-personally-identifying information in the aggregate, for example, by publishing a report on trends in the usage of the Site.

Reliable also collects potentially personally-identifying information like Internet Protocol (“IP”) addresses for logged-in users and for users leaving comments on blogs that are part of the Site. Reliable only discloses logged-in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to the Site choose to interact with Reliable in ways that require Reliable to gather personally-identifying information. The amount and type of information that Reliable gathers depends on the nature of the interaction. For example, Reliable asks visitors who use the Online Job Management System at the Site to provide a username and email address.

Reliable does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain Site-related activities.

Aggregated Statistics

Reliable may collect statistics about the behaviour of visitors to the Site. For instance, Reliable may monitor the most popular pages on the Site. Reliable may display this information publicly or provide it to others. However, Reliable does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Reliable discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that:

need to know that information in order to process it on Reliable’s behalf or to provide services available at the Site; and

that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the Site, you consent to the transfer of such information to them.

Other than to its employees, contractors and affiliated organizations, as described above, Reliable discloses potentially personally-identifying and personally-identifying information only in response to a court order or other governmental or statutory request, or when Reliable believes in good faith that disclosure is reasonably necessary to protect the property or rights of Reliable, third parties or the public at large.

Reliable will not rent or sell potentially personally-identifying or personally-identifying information to anyone.

If you are a registered user of the Site and have supplied your email address, Reliable may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Reliable and its products. Reliable primarily uses its various blogs to communicate this type of information, and expects to keep this type of email to a minimum.

If you send Reliable a request (for example via a support email or via one of the feedback mechanisms on the Site), Reliable reserves the right to publish all or part of your request in order to help Reliable clarify or respond to your request or to help Reliable support other users. For instance, Reliable may incorporate your request within the Frequently Asked Questions page of the Site.

Reliable takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to that website each time the visitor returns. Reliable uses cookies to help Reliable identify and track visitors to the Site, their usage of the Site, and their access preferences for the Site. Reliable visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Site, with the drawback that certain features of the Site may not function properly without the aid of cookies.

This Privacy Policy covers the use of cookies by Reliable and does not cover the use of cookies by any third parties whose websites you access from the Site.

Business Transfers

If Reliable, or substantially all of Reliable’s assets, were acquired by a third party, or in the event that Reliable goes out of business or enters bankruptcy, user information would be one of the assets that is transferred to or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Reliable may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Reliable may change this Privacy Policy from time to time, and at Reliable’s sole discretion. Reliable encourages visitors to check this page frequently for any changes to its Privacy Policy. Your continued use of the Site after any change in this Privacy Policy will constitute your acceptance of such change.

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Privacy Policy (Reliable Plumbing)

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